Me99 believes that online entertainment should remain a source of enjoyment, not stress. We provide a range of tools and resources to help you play mindfully, set limits, and get help when needed.
Playing at an online casino is a legitimate and enjoyable form of entertainment when done the right way. At me99, we understand that every member has different limits — in terms of time, money, and emotions. That is why we do not just offer exciting games, but also ensure every member has access to tools that help them stay in control.
Responsible gaming doesn't mean you can't have fun. It means you play with a clear intention — for entertainment, not to solve financial problems or escape life's pressures. When you know your limits and stick to them, the gaming experience becomes calmer and more enjoyable.
Me99 takes this responsibility seriously. We invest in systems and procedures specifically designed to protect the well-being of our members — including strict age verification, self-limit setting tools, voluntary break options, and self-exclusion programs for those who need them.
Remember: Gambling should be entertaining. Never bet with money you cannot afford to lose, and never treat it as a source of regular income.
Six built-in protection features on the me99 platform to help you stay in control
Set the maximum deposit amount you can make within a 24-hour, 7-day, or 30-day period. This limit takes effect immediately and can only be lowered — it cannot be increased during a 48-hour safety waiting period.
Set how much you are willing to lose within a given period. Once the loss limit is reached, your account will be automatically blocked from placing new wagers until the limit resets — entirely for your protection.
Set the maximum duration of your daily gaming session. The me99 platform will send a reminder when you are approaching your set time limit, and the session will be automatically ended once that limit is reached.
Need a break from gaming? You can activate account break mode for 24 hours, 48 hours, one week, or up to one month. During the break period, login is not permitted, but your account balance remains safe and withdrawals can still be processed.
For members who feel they need a more serious solution, permanent self-exclusion is available. The account will be fully closed and you will no longer receive any marketing communications from me99.
To reduce psychological pressure during play, you can hide the display of your current balance, cumulative wins, and session statistics. This helps you focus on the enjoyment of the game without being influenced by the numbers.
Gambling problems rarely appear overnight — they usually develop gradually. Recognising the early warning signs is the most important first step. Here are some signs to watch for in yourself or someone you care about:
Serious Warning Signs (Red): Betting with rent money, bill payments, or basic necessities; borrowing money to gamble; lying to family about gambling activity; selling belongings to fund gambling.
If you recognise any of the signs above in yourself, don't panic. There are practical steps you can take right now:
Log out of the platform and step away from your device for a while. Take a deep breath and give yourself space to think calmly before making any decisions.
Use the self-control tools in your me99 account settings to set a deposit limit or activate a temporary break. This gives you breathing room without having to fully close your account.
Our trained support team is ready to help you activate the right protection options, provide further information, and refer you to relevant professional help resources.
Speak with a counsellor or mental health professional experienced in gambling issues. Seeking professional help is a sign of strength, not weakness — and this step can change your life.
Accessible directly from your account settings — no need to contact support
Log in to your account → Account Settings → Responsible Gaming → Deposit Limit. Select the time frame (daily/weekly/monthly) and enter your maximum comfortable amount. The limit takes effect within 30 minutes.
Login → Account Settings → Account Break → Select break duration (24 hours / 48 hours / 1 week / 1 month). Confirmation via registered email is required. Once activated, login will not be possible until the period ends.
For permanent self-exclusion, contact our live chat support. Our team will guide you through the process with full respect and no questions asked. This process cannot be reversed — please consider it carefully.
If you need immediate assistance or guidance on any self-control tools, the me99 support team is available via live chat on the platform at any time, seven days a week including public holidays.
Me99 sets a minimum age requirement of 18 for all members without exception. This is not merely a legal requirement — it is our moral responsibility. The registration process requires age verification, and we enforce strict KYC (Know Your Customer) checks to ensure no underage individuals use our platform.
If you are a parent or guardian concerned about children accessing online gambling sites, we recommend installing parental control software on all devices used by your children at home.
If you suspect an underage person is using a me99 account, please contact us immediately via live chat. We will investigate and take prompt action.
In addition to the self-control tools we provide, there are also professional organisations and support services in Malaysia that can help you or your family members:
If you or someone you care about is in a critical financial or emotional situation due to gambling, please seek professional help immediately. You do not have to face this alone.
Answers to the most frequently asked questions about safe gambling practices at me99
Register a me99 account today and enjoy a safe, fair, and enjoyable online casino experience. Our self-control tools are always available to help you stay in control.