Privacy Policy me99 –
Member Personal Data Protection

1Introduction

Welcome to the me99 Privacy Policy. This document clearly and transparently explains how me99 ("we", "Platform") collects, processes, stores, and protects your personal information ("Member", "you") when you use the me99.fun website and our official mobile app.

This Privacy Policy applies to all registered members and visitors of the me99 website. By using our platform, you acknowledge that you have read and understood this policy. If you disagree with any part of this policy, we encourage you to contact our support team before continuing to use the platform.

Me99 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles. We regard your trust as our most valuable asset and are committed to upholding it through responsible and transparent data handling practices.

2Types of Personal Data We Collect

Me99 collects your personal information through various methods to ensure the services provided are secure, seamless, and tailored to your needs. The types of data we collect are as follows:

• Registration Information: Full name, date of birth, email address, mobile number, and encrypted password during the account registration process.
• Identity Verification Information (KYC): A copy of your national identity card (MyKad), passport, bank statement, or utility bill for age and identity verification as required by compliance regulations.
• Financial Information: Bank account details, digital wallet account numbers (TnG, GrabPay, Boost, ShopeePay), and deposit and withdrawal transaction records. We do not store credit or debit card numbers directly.
• Platform Usage Data: Game records, betting history, login activity, IP address, device type and web browser, session time and duration, and pages visited.
• Communications: Correspondence records with our customer support team via live chat, email, or other communication channels used.
• Cookie Data: Information collected through cookies, tracking pixels, and similar technologies while you browse our platform.

We only collect data that is strictly necessary to provide our services and meet our legal obligations. We do not collect sensitive information such as biometric data, medical records, or political affiliations unless specifically required by law.

3Purpose of Data Collection & Processing

Every piece of data we collect has a clear and legitimate purpose. me99 processes your personal information for the following purposes:

• Account Management: Create, verify, and manage your member account, including processing registration, login, and account settings.
• Transaction Processing: Securely process deposits and withdrawals, verify financial transactions, and resolve any payment-related disputes.
• KYC & AML Compliance: Verify member identities, fulfil Know Your Customer (KYC) requirements, and comply with anti-money laundering (AML) regulations.
• Service Improvement: Analyse platform usage patterns to improve user experience, system performance, and game offerings.
• Service Communications: Send important account notifications, security updates, transaction confirmations, and promotional information that you have consented to receive.
• Platform Security: Detect and prevent fraud, account abuse, illegal activity, and cybersecurity threats against our platform.
• Legal Compliance: Meet reporting and compliance obligations to relevant authorities when required by law.

4Data Sharing with Third Parties

Me99 does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, in certain circumstances, we may share your information with the following parties:

• Payment Service Providers: Information required to process transactions is shared with approved payment processors such as DuitNow, FPX, and digital wallet providers, solely to enable successful transaction processing.
• Game Software Providers: Basic game data (such as usernames and transaction IDs) may be shared with our game platform providers to ensure games function correctly.
• Legal Authorities: me99 will disclose personal data to law enforcement agencies, regulatory authorities, or courts when required to do so under Malaysian law.
• Technical Service Providers: Hosting providers, cloud services, and technical infrastructure we use may have limited access to your data, but are bound by strict confidentiality agreements.

All third parties we work with are bound by confidentiality and data protection obligations equivalent to our own standards. We ensure that every instance of data sharing occurs only when necessary and is protected by appropriate legal agreements.

5Data Security Measures

Protecting your personal data is me99's top priority. We implement multiple layers of technical and organisational safeguards to ensure the security of your information:

• 256-bit SSL encryption for all data transmissions between your device and our servers.
• Passwords are stored using strong cryptographic hashing algorithms — we cannot read your password in its original form.
• Two-factor authentication (2FA) is available and strongly encouraged for all member accounts.
• Continuous 24/7 security monitoring by our in-house cybersecurity team.
• Penetration testing is conducted periodically by independent third parties.
• Access to members' personal data within our internal systems is restricted on a least-privilege basis — only staff who genuinely need it are granted access.
• Internal security audits are conducted on a regular basis to ensure data protection procedures remain up to date.

6Cookies & Tracking Technologies

Me99 uses cookies and similar tracking technologies to enhance the user experience and ensure certain platform features function correctly. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. The platform cannot function properly without these cookies.
• Performance Cookies: Collect information on how you use the platform, such as most frequently visited pages and page response times, to help us improve platform performance.
• Functional Cookies: Enables the platform to remember your preferences such as language, display settings, and game preferences, delivering a more personalised experience.
• Analytics Cookies: Used to understand overall platform usage patterns for the purposes of internal product improvement.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the me99 platform.

7Your Rights as a Data Owner

In accordance with Malaysia's PDPA, you have the following rights regarding your personal data held by me99:

To exercise any of the rights above, please contact our support team via live chat, available 24/7 on the platform. We will process your request within 14 business days.

8Data Retention Period

Me99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we retain certain data for periods prescribed by Malaysian law:

• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC verification documents are retained for a minimum of 5 years after account closure for AML compliance purposes.
• Customer support communication data is retained for 2 years for reference and service quality improvement purposes.
• System and security log data is retained for 1 year for investigation purposes if required.

Once the mandatory retention period has expired, your data will be securely deleted or anonymised so that it can no longer be associated with you.

9Links to Third-Party Sites

The me99 platform may contain links to third-party websites in certain contexts, such as payment provider or regulatory information. Our Privacy Policy does not apply to those third-party websites.

Me99 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately. Your visits to third-party websites are at your own risk.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

• Live Chat: The fastest channel — available 24/7 directly within the me99 platform.
• Support Email: [email protected] (displayed as plain text only, not a clickable link)
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days.